Please read the following carefully before making your booking.
Online Bookings: All bookings submitted online are not a confirmed booking. Sydney City Shuttle will contact you via email or phone to confirm your booking, including date(s), pick up times, airport meeting points, phone numbers and to confirm the booking fess(s) and details.
Online Calculators: The online calculators are a guide only and the final fee(s) will need to be confirmed by Sydney City Shuttle. Sydney City Shuttle from time to time may offer special pricing and reserve the right to apply, or not apply these "specials" at their discretion.
Credit Card Surcharge: There will be a 5% surcharge on all credit card payments.
Cancellations: Sydney City Shuttle will charge 100% of the total booking fee for any cancellations made within 48 hours of the booking. A $50.00 non-refundable fee applies to all bookings.
Waiting Time: A $50 per hour surcharge will apply to any waiting times after the 1st hour of your scheduled booking.
Travel Time: You need to arrive at the Airport at least 2 hours prior to your departure time for domestic flights and 3 hours for International flights. PLEASE NOTE: Delays may occur due to traffic or weather conditions. Sydney City Shuttle will not be liable for any loss, cost or delay incurred due to circumstances beyond our control.
No Show: Should the “booker” fail to cancel their booking, or fail to show up at the designated pickup point, Sydney City Shuttle reserves the right to charge the full booking fee.
Child restraints: Please advise at the time of booking if you need a child seat or capsule. An extra charge of $5 applies for each capsule, child or booster seat.
Additional stops: Sydney City Shuttle may at its discretion charge up to $10.00 per extra drop-off or pick-up point, within a 10 kilometer radius of the initial booking, but reserves the right to refuse to set-down or pick-up at any locations other than those nominated by the original booking.
Sydney Airport: Pick-ups from Sydney Airport may be subject to parking charges currently $5.00 per 30 minutes and may also incur waiting charges (see above) in excess of the original quoted fee.
Luggage: A limit of 1 large suitcase (bag), 1 small suitcase (bag) and 1 piece of hand luggage per passenger applies. Additional luggage will only be carried if space permits and an extra charge of $5 per item will apply (this does not apply for VIP or Group transfers).
Loss: Sydney City Shuttle will not be liable for any loss or damage howsoever arising, to any, and all goods, baggage and personal items conveyed by our service.
Lost Property: Property left in a vehicle will be kept for a maximum of 3 months. Should the owner request their property to be forwarded on, any direct expense will be charged to the owner of the property, plus a minimum of $20.00 packing & handling fee.
Smoking/Food/Beverages (except water) is not permitted by law in any Sydney City Shuttle vehicle.
Behaviour: Sydney City Shuttle is not a common carrier and can therefore refuse to carry a person whose behaviour is detrimental to the enjoyment, comfort or safety of the group, other travellers, other passengers and the driver. By travelling with Sydney City Shuttle, you agree to accept the authority of the driver. Any threats to safety, being physical or verbal, or any inappropriate behaviour as deemed by the driver may result in the removal from the trip. If a driver requires a passenger to leave the vehicle no refund will be given and that passenger will be responsible for their own travel costs and arrangements from that point.
Sickness: Sydney City Shuttle reserves the right to charge a cleaning and/or sanitation fee of up to $500 for anyone who becomes ill inside a vehicle as a result of alcohol or food consumption.